Shipping Info
SHIPPING INFORMATION
We want to make shipping your Lola Products order as simple and straightforward as possible.
We offer FREE Shipping on qualifying orders of $40.00 or more and our Freight-Best Way option for orders under $40.00.
All shipping options and charges will be displayed during checkout before you complete your purchase.
FREE SHIPPING
Orders with a merchandise subtotal of $40.00 or more qualify for FREE Shipping, subject to the exclusions listed below.
The $40.00 minimum is based on the merchandise subtotal after discounts and does not include shipping charges or sales tax.
FREE Shipping orders are shipped using Lola Products' choice of carrier and shipping method.
FREE SHIPPING EXCLUSIONS
The following items do not qualify for FREE Shipping:
- Long-handled mops and brooms
- Certain large boxed items, including the Revolution Spin Mop
If your order contains an excluded item, the order will not qualify for FREE Shipping, even if the merchandise subtotal is $40.00 or more.
If your order total is just below $40.00, you can add qualifying products such as sponges, brushes, or scourers to reach the $40.00 threshold.
DISCOUNT CODES AND FREE SHIPPING
Promotional codes and discounts may reduce your merchandise subtotal below $40.00.
If your discounted merchandise subtotal is less than $40.00, the order will no longer qualify for FREE Shipping and the applicable shipping charge will be added.
FREIGHT-BEST WAY
Orders with a merchandise subtotal of $39.99 or less are shipped using our Freight-Best Way shipping option.
Shipping charges are based on the value of your order and cover order processing, handling and packaging, transportation, and other related shipping expenses.
Freight-Best Way orders are shipped using Lola Products' choice of carrier and shipping method. Depending on the order and destination, the carrier may include USPS, UPS, DHL, or FedEx.
Our current standard shipping rates are listed below.
ORDER PROCESSING & DELIVERY
Our standard estimated delivery time is 5–7 business days from the time your order is received, excluding weekends and holidays.
Orders are normally processed and shipped the same or next business day.
ORDER CUT-OFF TIMES
Orders placed after 3:00 p.m. EST, Monday through Friday, will normally be processed on the next business day.
Orders placed on Saturday or Sunday will normally be processed on Monday, provided Monday is not a holiday or our warehouse is closed.
Orders placed on a holiday will be processed on the next normal business day.
Most Lola Products orders are shipped from our warehouse in Northern New Jersey, ZIP Code 07601.
SHIPPING TRANSIT TIMES
Once your order has shipped, transit time depends on the carrier and delivery destination.
For USPS shipments, the carrier's standard estimated transit time is generally 3–5 business days. This is the estimated time in transit after the order has shipped and does not include order processing time.
Actual delivery times may vary based on the destination, carrier volume, weather, holidays, and other circumstances beyond our control.
Our 5–7 business day estimate represents the typical overall timeframe from the time your order is received through standard delivery. Because orders are normally shipped the same or next business day, most customers can expect their order to arrive within this timeframe.
Ground shipping times vary by carrier and destination. For example, UPS Ground may take as little as one business day and generally takes no more than 5–7 business days to reach its furthest destinations.
Every order placed through our website will display the applicable shipping method during checkout.
EXPEDITED SHIPPING
Need your order sooner?
If you require expedited shipping, please contact our Customer Service Department at 201-343-1243 with your order number.
We will do our best to accommodate expedited shipping requests. Additional shipping charges may apply.
SHIPPING RESTRICTIONS
We currently ship to addresses within the continental United States.
We do not ship to:
- P.O. Boxes
- APO addresses
- FPO addresses
FREE Shipping and Freight-Best Way shipping options apply only to orders shipped within the continental United States.
ORDER VERIFICATION
Occasionally, we may need additional information to verify your order or billing information.
If this occurs, a Customer Service representative may contact you after your purchase. If we are unable to reach you, your order may be delayed or placed on hold until the necessary information is received.
To help prevent delays, please carefully review all information before completing your order. Make sure your shipping address, billing information, phone number, and email address are accurate.
QUESTIONS ABOUT SHIPPING?
We're here to help.
If you have questions about shipping or need assistance with an order, please contact our Customer Service Department at 201-343-1243.
